Pet Health Market ships orders using both the FedEx as well as the United States Postal Service (USPS) in order to provide our customers with fast and convenient shipping. All orders are typically shipped the same day the order is placed, or the following business day. Economy shipping entails allowing Pet Health Market to use the least expensive method for delivery (USPS First Class Mail, USPS Priority Mail, FedEx SmartPost, etc)

FedEx Ground Service Map

Order Value Exceptions

Orders exceeding $350 will be subject to signature required upon receipt. It is the customers responsibility to make arrangements to be available to sign for delivery if the package values over $350.

Timing Exceptions

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Expedited orders will be shipped as quickly as possible, however weekend delivery is not guaranteed, is requested and paid for by the customer. Orders that require refrigeration will only be shipped Mondays-Wednesdays in order to keep these items from becoming warm while in transit over the weekend due to the temperature sensitivity of the products.

Pet Health Market is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: inclement weather, the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Vaccines/Refrigerated Items Exceptions

• Vaccines/Refrigerated items do not qualify for free shipping.
• Vaccines/Refrigerated items are temperature sensitive and must ship Next Day or Second Day Air.
• Vaccines/Refrigerated items are shipped only when the scheduled date of arrival falls on a weekday.
• Vaccines/Refrigerated items cannot be shipped outside the US because they are temperature sensitive.
• Orders are not shipped Saturday or Sunday

International Orders

We have partnered with USPS to service our international customers.